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Something not right?
You can record a complaint about our service below. Please do not include bank details or sensitive documents.
The business’s approved complaints procedure, direct contact details and applicable response and referral deadlines must be confirmed before public launch. Special rules can apply to motor finance commission complaints.
If you are unhappy with the final response, or the applicable response period has passed, you may be able to refer your complaint to the Financial Ombudsman Service free of charge. Eligibility and time limits apply. Your final response should explain the applicable referral rights.